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Altico

  • Holme Wood Lane Armthorpe, Doncaster DN3 3EH
  • Millennium Warehouse, Sandall Lane, Kirk Sandall, Doncaster DN3 1RA
  • 01302 354 500
  • info@altico.co.uk
Menu
  • Holme Wood Lane Armthorpe, Doncaster DN3 3EH
  • Millennium Warehouse, Sandall Lane, Kirk Sandall, Doncaster DN3 1RA
  • 01302 354 500
  • info@altico.co.uk
Menu
  • Holme Wood Lane Armthorpe, Doncaster DN3 3EH
  • Millennium Warehouse, Sandall Lane, Kirk Sandall, Doncaster DN3 1RA
  • 01302 354 500
  • info@altico.co.uk
  • Holme Wood Lane Armthorpe, Doncaster DN3 3EH
  • Millennium Warehouse, Sandall Lane, Kirk Sandall, Doncaster DN3 1RA
  • 01302 354 500
  • info@altico.co.uk
Menu

Privacy Policy

This Privacy Policy explains how Altico Garden Products Ltd uses personal information when you contact us, register a product warranty, subscribe to our newsletter or use our website.

Altico Garden Products Ltd is the controller of the personal information described in this policy. For privacy questions or requests, email info@altico.co.uk, telephone 01302 354 500, or write to our registered office. Warranty enquiries can also be sent to aftersales@altico.co.uk.

Please read this Privacy Policy carefully.

Definitions and Interpretation

In this Privacy Policy, the following definitions are used:

Data

Personal information that you provide to Altico Garden Products Ltd or that is collected for the purposes described in this policy.

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies)

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the UK GDPR and any national implementing and supplementary laws, regulations and secondary legislation;

UK GDPR

the United Kingdom General Data Protection Regulation;

Altico Garden Products Ltd, we or us

Altico Garden Products Ltd, a company registered in England and Wales under company number 08362408. Our registered office is Holme Wood Lane, Armthorpe, Doncaster, DN3 3EH.

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended;

User or you

A person using our website, contacting us, registering a warranty or receiving the services described in this policy.

Website

the website that you are currently using, www.altico.co.uk, and any sub-domains unless expressly excluded by their own terms and conditions.

Scope of this Privacy Policy

This Privacy Policy applies to information received through our website, email, telephone and post for the purposes described below. Other websites linked from ours have their own privacy practices.

Altico Garden Products Ltd is the data controller. Our After Care team handles warranty registrations and customer enquiries.

Data Collected

We may collect the following Data, which includes personal Data, from you:
  • Enquiries: your contact details, message, business details where relevant and related correspondence.
  • Warranties and aftersales support: your name, email address, contact number, address, product model or range, purchase date, retailer details and information needed to register or handle your warranty. Where needed for a claim or replacement, we may request proof of purchase, product photographs and a delivery address.
  • Newsletter subscriptions, when available: your email address, preferences and a record of your consent or withdrawal.
  • Website use: technical information such as IP address, browser details and security logs. Information collected through cookies depends on the tools used and applicable privacy choices.

We ask only for information needed for the relevant purpose. Required fields are identified on forms. If essential information is missing, we may be unable to respond fully or process a registration or claim. Optional information is your choice. Please avoid sending sensitive personal information unrelated to your request.

How We Collect Data

We collect Data in the following ways:
  • data is given to us by you;
  • data is collected automatically.
Data That Is Given to Us by You

Altico Garden Products Ltd may collect your information when:

  • You contact us by email, telephone, post or any enquiry form made available on the website.
  • You submit a warranty registration or contact our After Care team for support.
  • You choose to subscribe to marketing communications when newsletter signup becomes available.
in each case, in accordance with this Privacy Policy.
Data That Is Collected Automatically

When you access the Website, we may collect Data automatically, including:

  • your IP address;
  • the date, time and frequency of access;
  • how you interact with Website content.

Necessary technical and security information helps us operate and protect the website. Where consent is required for cookies or related processing, it must be obtained before that processing takes place.

Our Use of Data

We may use your Data for the following purposes:
  • responding to enquiries and correspondence;
  • administering and validating product warranties;
  • internal record keeping;
  • improving our products, services and Website;
  • sending marketing communications where consent has been provided;

in each case, in accordance with this Privacy Policy.

Legal Bases for Processing
We process your Data on the following legal bases:
  • Enquiries: legitimate interests in responding, assisting customers and keeping an appropriate record. Contractual necessity may apply to steps you ask us to take before entering a contract.
  • Warranties: contractual necessity where processing is needed to fulfil a warranty or other contract with you; legitimate interests for related support and appropriate record keeping.
  • Marketing: consent when you choose to subscribe.
  • Website security and operation: legitimate interests in maintaining a secure service. Where consent is required for cookies or related processing, we rely on that consent.
  • Legal obligations: processing necessary to comply with applicable law.
You have the right to object to processing based on legitimate interests in certain circumstances.

Marketing

For email marketing communications:

Newsletter signup is not currently available. We intend to use Mailchimp for newsletter subscriptions once it is set up. We will update the relevant privacy information and signup notice before enabling subscriptions.

When signup is available, we will send newsletters and promotional emails only when you choose to subscribe and give consent. You can unsubscribe through the link in our marketing emails or contact us directly. Enquiries and warranty registrations do not subscribe you to marketing. Service messages about an enquiry or warranty are separate from marketing.

Who We Share Data With

We may share your Data with:

Information is available to authorised staff who need it for their work, including our After Care team. Service providers may handle information on our behalf for hosting and maintenance, email delivery, storage and IT support under appropriate arrangements.

Where necessary, we may share information with professional advisers, a retailer involved in resolving your warranty enquiry, a delivery provider arranging a replacement, or authorities where required by law. We may disclose information to establish, exercise or defend legal claims. Mailchimp is our intended future newsletter provider; signup is not yet enabled.

  • We do not sell or rent your personal data.

International Data Transfers

If a service provider processes personal information outside the UK, an appropriate lawful transfer mechanism is required. This may include UK adequacy regulations or approved contractual safeguards. Contact us for information about transfers relevant to your data and the safeguards used. Before activating Mailchimp, we will confirm its processing arrangements and applicable transfer safeguards.

Keeping Data Secure

We use appropriate technical and organisational measures to safeguard your Data, including:
  • secure servers;
  • restricted access to personal data;
  • procedures to deal with suspected data breaches.

If you suspect misuse or unauthorised access to your Data, please contact us at info@altico.co.uk.

Data Retention

Enquiries: we retain records for 12 months after the enquiry is resolved.

Warranty records: we retain records for 12 months after the warranty expires or a related claim closes, whichever is later.

We may retain relevant information longer where needed to deal with an unresolved dispute, comply with legal requirements or establish, exercise or defend legal claims. Once information is no longer required, it is deleted or anonymised.

Newsletter subscriptions, when available: subscription information is retained while you remain subscribed. After you unsubscribe, marketing stops and only the limited information needed to respect your preference, demonstrate consent history or meet legal requirements is retained.

Technical logs are kept for the operational or security purpose for which they were created. Backup copies are removed through the applicable backup cycle and are not used to restart marketing.

Your Rights

Depending on the circumstances and lawful basis used, you may have rights to:

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Request erasure.
  • Restrict processing or object to processing.
  • Receive certain information in a portable format.

These rights are subject to legal conditions and exemptions. You can withdraw consent at any time where we rely on it; withdrawal does not affect processing already carried out lawfully. You can object to direct marketing at any time.

To exercise your rights, contact info@altico.co.uk. We may need to verify your identity before responding.

You can complain to the Information Commissioner’s Office if you are concerned about our use of your information. We welcome the opportunity to address your concern first, but this is not a condition of complaining to the ICO.

Automated Decision-Making

We do not use automated decision-making or profiling.

Links to Other Websites

This Website may include links to other websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Changes of Business Ownership

If our business is transferred or reorganised, relevant personal information may be transferred subject to applicable data protection requirements and appropriate safeguards.

Cookies

Cookies and similar technologies may be used for website functionality, security, preferences or analytics. Where consent is required, it must be obtained before the relevant processing occurs. Cookie information and controls should explain the technologies in use and allow applicable choices.

Types of Cookies Used

Strictly necessary cookies
Required for Website functionality.

Analytical/performance cookies
Used to analyse Website usage and improve performance (e.g. Google Analytics).

Functionality cookies
Used to remember preferences where applicable.

You can manage cookies via your browser settings. More information is available at aboutcookies.org.

Governing Law

This Privacy Policy is governed by the law of England and Wales.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or requirements. Changes will be published on this page.

Last updated: 14 October 2026.